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Spread the empathy

Updated: Mar 22



What roles do empathy play in harmonious relationships for higher performance and healthy relationships? Empathy has an essential role in social relationships. When you are empathetic, you will have an understanding of another person’s feelings, thinking from their point of view and not your own. Not just to be sympathetic by cognitively understand another’s point of view but to engage emotions for an empathetic understanding of a topic.


对于提高绩效和保持健康的关系,同感在和谐的关系中起什么作用呢?同感在社会关系中起着至关重要的作用。当您善解人意时,您将理解他人的感受,从他人而非您自己的角度思考。不仅要通过认知来理解他人的观点来表示同情,而且要通过情感来换位理解一个话题。


Is empathy good for business? Often business is portrayed as it is hard and tough who survive and make it. There is plenty of research and evidence to support that companies who are high on empathy are also top-performing companies. Tapping into and understanding stakeholders on different levels support staff engagement and customer sales and satisfaction.


同感对企业有好处吗?人们常常把生意描述成艰难困苦的生存和成功。 有大量研究和证据支持具有较高同理心的公司也是表现最佳的公司。 在不同层次上利用和理解利益相关者,可以支持员工敬业度以及客户销售和满意度。


So how do we do this, many companies will focus on hiring the most qualified and brightest and this was also a strategy used by Google they, however, started to research into what makes a high performing team. What they found was that it wasn’t the IQ scores of the team but the teams which showed a range of soft skills including; Equality, generosity, curiosity towards others ideas, empathy and emotional intelligence. It was summarized as the term psychological safety.


因此,我们该如何做,许多公司将专注于雇用最资格和最聪明的人才,这也是Google所采用的策略,也是他们开始研究打造一支高绩效团队 的原因。他们发现,不是团队的智商得分,而是表现出一系列软技能的团队,包括。平等,慷慨,对其他想法的好奇心,同理心和情绪智力。 它被概括为术语心理安全。


How do we start to develop more psychologically safe and empathetic environments around us? Well first we will have to want to do it or we will come across as fake and lacking authenticity. We need to develop trust and empathy for everyone around us and to be a role model to enable a culture where psychological safety can grow.


我们如何开始发展更心理安全和善解人意的环境?首先,我们将不得不这样做,否则我们将以假货和缺乏真实性而遇到。 我们需要为周围的每个人建立信任和同情心,并成为榜样,以建立一种心理安全可以发展的文化。


Can we be too empathetic? Can it be a double-edged sword? If in an environment where there is a lack of psychological safety and a person keeps being empathetic in an environment where it is little given. (See also the article on Give and Take) This person can eventually result in suffering from Compassion fatigue and or eventually burnout.


我们可以太同感吗?可以是一把双刃剑吗?如果在缺乏心理安全感的环境中,而一个人在很少给予这种心理的环境下保持同理心。(另请参阅“给予与接受”一文)此人最终可能会遭受同情疲劳和/或精疲力尽。


What can be done? If you are working in a culture that is causing you compassion fatigue or burnout it is important to exercise empathy towards yourself and self-care.


该怎么办?如果您在导致同情疲劳或倦怠的文化中工作,对您自己和自我照顾要有同

理心。


If you are facing uncertainty as an individual, organization or community do your best to be empathetic curious and understanding of other's needs. Even if you do not necessarily agree with their viewpoint. Listen to understand not to judge or criticize.


如果您作为个人,组织或社区面临不确定性,请尽力对他人产生同情心,并了解其他人的需求。即使您不一定同意他们的观点。听不懂也请不要评判或批评。


Like many individuals, businesses and communities in China are currently facing isolation, stress and uncertainty unite around empathy. Many great acts around China have already been shared. Communities uniting and supporting each other in a crisis show the core of humanity which is compassion. However, survival is strongest so be empathetic to your employees, employers, landlords, teachers, and children. Everyone is feeling something and sometimes fear is expressed as anger so don’t judge too fast. How can you listen empathically to others?


像许多个人一样,中国的企业和社区目前正面临着同感带来的孤立,压力和不确定性。在中国各地,许多伟大的举动已经得到分享。在危机中团结和支持的社区显示了人类的核心,即同理心。但是,要使生存能力最强,因此需要对您的员工,雇主,房东,

老师和孩子们保持同理心。每个人都在感觉到某些东西,而有时恐惧会表示为愤怒,所以不要太快地判断。你怎样才能感同身受地倾听他人?


Please watch before reading on



"Could a greater miracle take place than for us to look through each other's eyes for an instant."

Henry David Thoreau



How do we practice Empathetic listening?

我们如何练习同理心倾听?


What blocks Empathetic listening:


· Downplaying: Ohh don’t fuss about it. I am sure it isn’t that bad.

· Denial: There is nothing to be upset about. Everything is OK.

· Reasoning: Don’t fuss over it. Can’t you see they didn’t try to hurt you?

· The expectation: You should have known better.

· Put down: Don’t be silly

· Diagnosing: You are overreacting and being too sensitive


什么会阻碍同理心倾听呢:


·       轻描淡写: 哦,别大惊小怪的。我肯定没有那么糟糕。

·       否认: 没什么好难过的。一切都是好的。

·       理由:不要大惊小怪。难道你看不出来他们并不想伤害你吗?

·       期望:您应该了解得更多。

·       放下:别傻了

·       诊断:您反应过度并且过于敏感


What supports Empathetic listening:


· It is not about you

· Paraphrase to check for understanding

· Listen to understand

· Put judgments and your agenda aside

· Listen with all of your senses

· Be interested

· Turn off and remove distractions


什么支持同理心倾听呢:


·       与你无关

·       释义以检查是否理解

·       听懂

·       将判断和议程搁置一旁

·       尽全力聆听

·       感兴趣

·       关闭并消除干扰


Bring awareness of the level of empathy you are using when communicating with others. Grow more awareness as you are communicating online, with your colleagues and community. Grow empathy and self-care for yourself and everyone around you, this is a bug worth catching to support higher performance.


与他人交流时,将意识提高到同理心。与同事和社区在线交流时,可以提高人们的意识。培养对自己和周围人的同情和自我照顾, 这是一个值得抓住的错误,以支持更高的表现。




Everyone is fighting a battle you know nothing about.


每个人都在打一场你一无所知的战斗。


Be kind,

Always


善待,

总是



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